Shipping policy

Shipping Policy

Thank you for supporting independent creative work.

Order Processing

Physical orders are prepared and shipped as promptly as possible. Estimated delivery information, available shipping methods, and applicable shipping costs are shown at checkout.

Orders placed during launches, special events, high-volume periods, weekends, or holidays may require additional processing time.

You will receive a shipping confirmation when your order has been prepared for shipment when tracking is available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact allisonretina@gmail.com as soon as possible. Once an order has shipped, we may not be able to change or redirect it.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delivery

Delivery dates provided by carriers are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delays caused by weather, carrier operations, holidays, or other circumstances outside of our control may occur.

If tracking indicates that an order has been delivered but you cannot locate it, please first check with household members, neighbors, your building or mailroom, and the shipping carrier. You may also contact us and we’ll do our best to help.

Damaged Packages

If your Artist Vision workbook or another physical product arrives damaged, contact allisonretina@gmail.com within 7 days of delivery with your order number and photographs of the product and packaging.

International Orders

If international shipping is available at checkout, customers are responsible for any customs duties, import taxes, or other fees assessed by the destination country unless otherwise stated.

Questions about shipping can be sent to allisonretina@gmail.com.