Refund policy

Return + Refund Policy

We want you to feel good about your purchase.

Physical products may be eligible for return within 14 days of delivery. To be eligible, items must be unused, unwritten in, and returned in the same condition in which they were received.

To request a return, contact allisonretina@gmail.com with your order number and reason for the return before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at allisonretina@gmail.com and include your order number and photos of the item and packaging. We’ll work with you to make it right.

Refunds

Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Items that have been written in, used, personalized, or materially altered cannot be returned.

Digital products and downloadable materials are final sale once delivered, except where otherwise required by law.

Sale or promotional items may be final sale when noted at the time of purchase.

Questions about a return or refund? Contact allisonretina@gmail.com.